jlivo Terms & Conditions of Use

1 Introduction & Eligibility

These Terms & Conditions ("Terms") constitute a legal agreement between the jlivo platform and its users. jlivo is an online gaming platform that provides a variety of entertainment services — including slots, Live Casino, betting, and fish games — for players in Bangladesh and other countries.

By using the jlivo website, mobile app, or any associated services, you acknowledge that you have read, understood, and agreed to comply with these Terms & Conditions. These terms may be updated from time to time and any changes will take effect immediately upon publication.

Jlivo is committed to full transparency. We want every member to know the rules they are playing under, their rights, and what they can reasonably expect from us. If anything in these terms is unclear, our support team is always ready to help.

2 Account Register

A valid account is required to play any game or make financial transactions on jlivo. Registration is completely free and takes just a few minutes.

• Each person may register only one account. Opening multiple accounts is strictly prohibited.
• All information provided at registration must be truthful, accurate, and up to date.
• Transactions are even smoother if your mobile number is linked to an active bKash or Nagad account.
• It is your responsibility to keep your account password completely confidential. Do not share it with anyone.
• Jlivo reserves the right to verify any account at any time if suspicious activity is detected.
• A photo of your national ID or passport may be requested for account verification (KYC).

3 Eligibility & Age Requirement

Jlivo is a responsible gaming platform. We are committed to ensuring that only adults can access our services.

• You must be at least 18 years old to use jlivo. Registration by anyone under 18 is strictly prohibited.
• During registration, you must confirm that you are 18 years of age or older.
• Jlivo may request a government-issued ID at any time for age verification purposes.
• Accounts found to belong to minors will be closed immediately and any deposited funds will not be refunded.
• Users from countries where online gaming is prohibited by law are not permitted to use jlivo.

We urge parents to enable parental controls on their children's devices and take the necessary steps to prevent minors from accessing jlivo and any other gaming platform.

4 Deposit & Withdrawal Policy

Jlivo supports the most popular mobile banking methods in Bangladesh. All transactions are secure and fast.

• Deposits are typically credited to your account within 2–5 minutes.
• Account verification (KYC) must be completed before any withdrawal can be processed.
• Withdrawals can only be made using the same method that was used for the deposit.
• The maximum daily withdrawal limit is BDT 50,000. For special cases, please contact support.
• If a suspicious transaction is detected, jlivo may place the payment on hold pending verification.

5 Bonus & Promotion Policy

Jlivo offers a variety of bonuses and promotional offers for both new and regular members. Each bonus comes with specific terms and conditions that must be followed.

• The welcome bonus is available to newly registered members only and applies to the first deposit.
• Every bonus comes with a wagering requirement. The specified amount must be wagered before any withdrawal can be made.
• The wagering requirement must be completed before any bonus winnings can be withdrawn.
• Multiple accounts from the same household or device are not eligible to claim bonuses.
• Jlivo reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If bonus abuse is suspected, jlivo reserves the right to cancel the bonus and investigate the account.

6 Gameplay Rules

All games on jlivo are powered by RNG (Random Number Generator) technology, ensuring every outcome is completely fair and random. Results are regularly verified by independent third-party auditors.

• Each game has its own rules, which can be viewed in detail within the game itself.
• Using any software or automated bots during gameplay is strictly prohibited.
• If a game is incomplete due to a technical error, jlivo will refund the bet.
• In the event of any dispute over a game result, jlivo's server logs will be treated as the definitive record.
• If your internet connection drops during a game session, the game is automatically saved and can be resumed once you reconnect.
• Disrespectful behavior toward other players or the use of abusive language in chat may result in a temporary or permanent account suspension.

7 Responsible Gaming

Jlivo firmly believes in responsible gaming. We want every member to see gaming as a healthy form of entertainment — not a source of income.

• You can set daily, weekly, or monthly deposit limits on your account.
• You can take a temporary or permanent break from the platform using the "Self-Exclusion" option.
• If you notice signs of gaming addiction, please contact our support team immediately.
• Jlivo never encourages you to play beyond your limits.

8 Privacy & Data Protection

Jlivo takes your personal information seriously. We never sell your data to third parties.

• All personal data is protected by SSL encryption.
• Financial information is never stored on our servers — all transactions are processed directly through the payment gateway.
• We only share information with government authorities when legally required to do so.
• You may request the deletion of your data, though specific conditions apply for active accounts.

For more information, visit our Privacy Policy Visit the page.

9 Account Suspension & Closure

Jlivo reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• Registering with a false identity or providing incorrect information.
• Creating multiple accounts to abuse bonus offers.
• If evidence of money laundering or any other illegal activity is found.
• Threatening or harassing other players or staff.
• Attempting to manipulate game outcomes or using third-party software.
• Registering while being under 18 years of age.

10 Rule Changes & Updates

Jlivo reserves the right to change, amend, or update these Terms & Conditions at any time. Members will be notified of significant changes via email or in-app notification.

• Updated terms will take effect from the date they are published.
• Continuing to use the platform after any changes have been made will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you will have the option to close your account and withdraw your remaining balance.
• The most current terms will always be available on this page.

For any questions or complaints, please reach out to our support team. We are always here to help.