jlivo- keeps your information completely secure

1 Introduction

Jlivo ("we", "us", "platform") is an online gaming service provider offering slots, Live Casino, betting, fish games, and other entertainment for players in Bangladesh and beyond.

This privacy policy explains what personal information we collect, how we use it, who we share it with, and how we keep it secure. We believe transparency is the foundation of trust — so our privacy policy is written in plain, easy-to-understand language so every member can follow it with ease.

This Privacy Policy takes effect as soon as you register and start using jlivo. We may update it from time to time, and you will be notified of significant changes via email or in-app notification.

2 What information we collect

We collect various types of information when you register and use jlivo. Below is a detailed breakdown of what is collected and why.

• Information you voluntarily provide — such as through registration forms, support chats, or feedback — is collected.
• Technical information is collected automatically whenever you use jlivo.
• During the KYC process, a photo ID may be requested — this is solely for verification purposes and is stored on secure servers.

3 How information is used

Jlivo uses collected data only for specific, defined purposes. We never process information beyond what is required.

• Account Management: Completing registration, verifying logins, and keeping your account secure.
• Payment Processing: Processing deposits and withdrawals and maintaining transaction records.
• Customer support: Resolving your questions and complaints and providing support.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Service Improvement: Improving the gaming experience, adding new features, and fixing bugs.
• Legal Obligations: Meeting regulatory requirements and fulfilling legal obligations.
• Personalization: Recommending games and promotions tailored to your preferences.
• Responsible gaming: Identifying unusual gaming patterns and providing timely assistance.

4 Who information is shared with

Jlivo never sells your personal information. Data may only be shared with trusted third parties in limited, defined circumstances.

• Payment Providers: Payment gateways such as bKash, Nagad, Rocket, and others receive only the information needed to process your transaction. They operate under their own privacy policies.
• KYC Verification Service: Minimum necessary information may be shared with licensed third-party identity verification service providers.
• Game providers: Game software companies receive only the data necessary to run the games — never your personal information.
• Government & Regulatory Authorities: Information may be disclosed when required by law or court order.
• Security Specialist: Anonymized data may be shared with specialized firms for fraud prevention and cybersecurity purposes.

5 Data protection practices

Jlivo uses industry-leading technology to protect your data, with security measures in place across multiple layers.

• SSL/TLS Encryption: All website and app communications are secured with 256-bit SSL encryption.
• Database encryption: All stored sensitive data is protected with AES-256 encryption.
• Two-factor authentication (2FA): OTP verification is available as an additional layer of security at login.
• Server Security: Our servers undergo regular security audits and penetration testing.
• Access Controls: Staff are only granted access to the information needed to perform their specific duties.
• Firewall & DDoS Protection: Advanced firewall and DDoS protection systems are active around the clock.

6 Cookie Policy

Jlivo uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser that help improve your experience.

• Essential Cookies: Essential for maintaining login sessions and core functionality. These cannot be disabled.
• Functional cookies: To remember your language preference, theme, and game settings.
• Analytics Cookies: To understand which sections of the site are most visited — we use anonymized data for this purpose.
• Security cookies: To detect fraud and keep your account secure.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of some jlivo services.

7 How long information is retained

Jlivo does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

8 Your Data Rights

Jlivo respects your right to your own data. You have full control over your personal information at all times.

• Right to access your data: You can request to know what information we hold about you.
• Right to rectification: You may request corrections to any inaccurate or incomplete information.
• Right to erasure: You may request that your data be deleted under certain conditions.
• Right to Restrict Processing: You can request that processing be restricted while your information is under review.
• Right to data portability: You can request a copy of your information in a structured format.
• Right to Object: You can object to specific uses of your data.

To exercise any of your rights [email protected]-. We'll get back to you within 30 days.

9 Protection of Minors' Data

Jlivo strictly prohibits access to its services by anyone under 18. We do not knowingly collect personal information from minors.

• Age is verified at registration, and sign-ups are rejected if the user is under 18.
• If it is found that a minor has created an account, that account will be closed immediately and any collected data will be deleted.
• If you believe your child has accidentally registered, please contact us at [email protected].

10 Policy Changes & Contact

Jlivo may update this Privacy Policy from time to time — changes may be driven by new laws, new services, or security improvements.

• For significant changes, you will be notified in advance via your registered email or an in-app notification.
• Continuing to use jlivo after any changes takes effect will be considered acceptance of the updated policy.
• The date of the most recent update will always be shown at the top of this page.
• Previous versions are available upon request from the support team.

If you have any questions or concerns about the privacy policy, please get in touch with us:
Email: [email protected]
Support: Support is available in English via 24/7 live chat.